Free shipping from 129 € * for Europe

Shipping Cost offered from 129 € of purchase for Ireland, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy

No medicine will be delivered outside French territory. Only available at the pharmacy in Perpignan (France).

Shipments to United Kingdom since 14.90€ with Colissimo

Following the exit of the United Kingdom from the European Union in january 2021, we are no longer able to ship orders under 160€. Our technical teams are developing a solution to adapt to the new customs regulations. We hope to be able to offer betters services to our English customers soon. Thank you for your patience.

Any order placed on www.soin-et-nature.com and delivered outside of the European Union may be subject to taxes and custom duties which are imposed when the parcel reaches its delivery place. You are responsible, and have to take in charge these possible custom duties and taxes, related to the delivery of an item. We are not responsible for checking and informing you of the applicable custom duties and taxes. To know them, we recommend you to make some inquiries to your country's relevant authorities.

Note: clearance can cause a delay in the delivery of your order. We limit orders shipped to the UK to 1000 € to avoid costs associated with more complex customs declarations.

Shipments to the European Union : Colissimo

ZONE 1: Germany, Belgium, Netherlands, Luxembourg 
ZONE 2: Ireland, Italy, Spain, Portugal, Austria. 
ZONE 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland 
ZONE 4: Greece, Iceland, Finland, Norway, Sweden

Shipping Cost OFFERED from 129 € of purchase for zones 1 and 2

Either for shipments to Belgium, Netherlands, Luxembourg, Italy, Spain, and Switzerland

Shipments to the USA, Canada, and the rest of the world: International Colissimo

ZONE 1: Germany, Belgium, Netherlands, Luxembourg 
ZONE 2: United Kingdom, Ireland, Italy, Spain, Portugal, Austria. 
ZONE 3: Denmark, Hungary, Poland, Czech Republic, Sweden, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland 
ZONE 4: Greece, Iceland, Finland, Norway, Turkey, the Maghreb, Spain and Portugal specific territories other countries of Eastern Europe. 
ZONE 5: Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel. 

ZONE 5 Bis : United State of America, China
ZONE 6: Africa (excluding North Africa), the Middle East, Americas (excluding US and Canada), other countries in Asia, Oceania (excluding Australia).

Rates International shipping via Colissimo

The above price list is exclusive of options and supplements, excluding VAT

The Colissimo call center for international customer service is available Monday to Friday from 8am to 7pm (note that the service is not available on Saturday). We offer a contact in English and French : +33 810821821

Small parcel (less than 2 kg)- European Union (Zone 1)

Delivery Charge: since € 4.99 IVA

Polyethylene bag with bubble wrap or little box: Shipping products to 2Kg to the European Union. The supported destinations are: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic Czech, Romania, United Kingdom, Slovakia, Slovenia, Sweden.

Shipping not followed uninsured. We are not responsible for any delivery problems due to regional carriers and postal services.

Small parcel (less than 2 kg)- World (Zone 2)

Delivery Charge: since € 7.99 tax free

Polyethylene bag with bubble wrap or little box: Shipping products to 2Kg to the world.

Shipping not followed uninsured. We are not responsible for any delivery problems due to regional carriers and postal services.

Logo Bag Soin et Nature offered from 120 €: 

For orders above 120 € purchase,
you receive a free logotype bag Soin and Nature.

The transport of your package

Packages are generally shipped within 24 hours after receipt of your payment. The standard shipping mode is So colissimo (off without signature) for shipments in mainland France.

If you prefer delivery with signature, an additional cost applies, thank you for contacting us. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package. 

Unless the parties agree otherwise, soin-et-nature.com excècutera orders within a maximum period of 72 hours. In case of out of stock, the order will be executed within a maximum period of 30 days from the day following or "user" forwarded his order. soin-et-nature.com is released from its obligation of delivery for all cases of force majeure (strikes, floods, fires ..). 
In case of products are available at different dates given their availability, delivery time is based on the longest time, if the "user" has confirmed his order after being notified by mail. 
The user agrees to indicate in his order an address to which the delivery can be made during business hours. 
The amount of expenses of delivery is stated in the order before the final validation of the order by the user. 
For perishable products, the responsibility of the Pharmacy Mailloles about their freshness will clear the dice 1 presentation of the package by post (or carrier). 
Upon receipt of the order: if packages appear damaged parcels, you must make reservations on the bill of delivery and send it to the Pharmacy Mailloles the list of reservations later than the business day following delivery.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package is shipped at your own risk, but special care is taken to protect fragile products. Packages are oversized and protected.

Delivery (extract of CGV)

Article 16: Delivery

USER has the choice to be delivered either at home or at another address of your choice, indicated during the ordering process. 
Shipping fees are specified in Article 7 hereof. 
The delivery date indicated is valid in case of immediate payment of the order by credit card. 
If paying by check or bank transfer, the delivery deadline will be deferred to the time required for receiving and cashing the check. 
Article 17: Reception

Upon receipt, it is for the USER to check the goods and bear, as appropriate, reservations on the delivery note.

Failing reserves entered on the delivery, the PRODUCTS to be compliant and free of visible defects.

Carrier Insurance

Goods travel at the buyer's own risk. However, shipping costs include merchandise insurance against damage and loss (the maximum reimbursement amount varies depending on the carrier).

Therefore, in all cases, before accepting your delivery, please inspect the condition of your packages thoroughly. If any anomalies are observed, refuse the package and detail the reasons for refusal on the delivery note; otherwise, no claims will be possible.

Do not allow the delivery person to influence your actions or the information you provide on the delivery note.

Simply note the observed damages, avoiding any statements suggested by the delivery person, such as "packaging intact," or any other remark that may exempt them from responsibility.

Lastly, the reservation "subject to unpacking" is not valid and will not be considered.

If your package has been delivered directly to your mailbox in a damaged state, you must return it (unopened) to your nearest post office to refuse delivery.

To avoid potential damage to your packages and ensure coverage by the additional insurance (ad valorem insurance, which we only subscribe to for significant orders containing fragile products) in case of loss, orders must not exceed a total (including shipping costs) of €1500.

Reminder on the Scope of the VAT exemption for export.

Any order placed on the site and delivered outside of France may be subject to taxes and customs duties which are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the user's expense and under its responsibility. The seller is not required to check and inform customs duties and taxes. To know them, we advise users to check with the relevant authorities in his country

Export territories are:

- States which do not belong to the European Union, 
- Territory of a Member State is outside the scope of Directive 77/388 / EEC as amended or the Channel Islands, 
- The departments overseas: Martinique, Guadeloupe, French Guiana, Réunion, 
- Territories overseas and territories of Mayotte and Saint-Pierre and Miquelon.

In the other Member States of the European Union, the following territories are considered as export territories, as well as third countries, under Article 256-0-1 ° of the CGI:

- Heligoland and the territory of Busingen, for the Federal Republic of Germany; 
- Ceuta, Melilla and the Canary Islands, for the Kingdom of Spain; 
- Livigno, Campione d'Italia and the national waters of Lake Lugano, the Italian Republic; 
- Aland Islands for the Republic of Finland; 
- Mount Athos in Greece.

Trade with the Isle of Man are not within the system of import and export and are subject to intra-EU trade regime for goods. It is the same exchanges made between Monaco and the other Member States of the European Community.