Where is my order

Due to the epidemic of Coronavirus (Covid-19), we inform you that all the necessary measures are taken to guarantee the delivery of your packages.
In addition, to protect the health of postal workers, and ensure its essential missions, La Poste adapts its organization to changes in the health situation. This adaptation is done in permanent consultation with the health authorities, occupational medicine and trade union organizations.

Thanks for your understanding.

Click on your carrier logo to track your package

You can access at any time the follow-up of your order and download your invoice in "History of orders" of the heading "My account" on our site.

Telephone contacts of carriers:

Telephone contact France Post Metropolitan

Need advice and information, contact La Poste at +33 810 821 821.

The international customer service center is available Monday through Friday from 8 in the morning to 7 in the evening. (Please note that the service is not available on Saturdays). They offer a contact in English and French.

Useful answers

- Was my order registered by your services?

If the command is "Validated", it has been saved. An e-mail summary of your order is systematically sent to inform you of its consideration by our services.

- Have you received my check ? (if you chose this method of payment)

If the status of your order is "Awaiting Payment", we have not received your check yet. Upon receipt of it by our services, an e-mail is systematically sent to inform you and the status of your order becomes "in progress".

- Was my order processed?

When you confirm your order, it goes directly into treatment; its status is "In progress".

- Was my order shipped?

An e-mail is systematically sent to inform you of the dispatch of your order. The shipping date is recalled in my account> history of your orders.

Track orders

1. Sign into your account
2. Click on your order history
3. Click in the detail of your order to find your carrier tracking number and follow your order step by step and click on the link of follow-up of your order

1- Log in to your account

2- Click on "History of your orders"

3- Click on the reference of your order

Follow your step-by-step order in the chart below and check the status of your order on the carrier's chosen site using the tracking number.

Click on the name of the partner carrier of La Poste in your country to track your package.

To track DPD and SEUR packages in your country, please use the international tracking number made available on the French Post website.

You can also follow the progress of your order on https://m.17track.net/fr in the event of a display problem on the La Poste group's parcel tracking site.