The purpose of this page is to inform you about the management of your personal data and your rights concerning them.
Purpose of processing
Soin et Nature, whose head office is located in Perpignan (66,000), 124 Avenue Victor Dalbiez, has an online sales website. This site allows us to receive orders from our customers and the data collected on this occasion is recorded and processed in a customer file.
This file allows you to:
- Manage orders, payment and delivery.
- Carry out marketing operations (loyalty, promotions) and send advertisements by email to our customers who have not objected to them or who have accepted them:
- On products similar to those they ordered.
- On other products offered by the company. For example, if a customer buys a body cream, a facial treatment may be offered.
Legal bases of processing
- Order management: the legal basis for processing is the performance of a contract (see article 6.1.b of the European Data Protection Regulation).
- Sending commercial solicitations by email on products similar to those ordered by customers: the legal basis for processing is the legitimate interest of the company (see article 6.1.f of the European Data Protection Regulation), namely to promote our products to our customers.
- Sending commercial solicitations by email on other products offered by Soin et Nature: the legal basis for processing is consent (see article 6.1.a of the European Data Protection Regulation), as required by the article L. 34-5 of the postal and electronic communications code.
Data categories
- Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code allowing the identification of the customer, data relating to registration on opposition lists.
- Data relating to orders: transaction number, details of purchases, amount of purchases, data relating to the payment of invoices (payments, unpaid bills, discounts), product returns.
- Data relating to the means of payment: bank card number, expiry date of the bank card, visual cryptogram (which is immediately erased).
- Data necessary for carrying out loyalty and prospecting actions: purchase history.
Data recipients
- Soin et Nature's customer and billing services are the recipients of all categories of data.
- Its subcontractors, responsible for the delivery of its orders, are recipients of the identity, address and telephone number of our customers.
- At present, we do not pass on our customer's data to third parties for commercial purposes.
Data retention period
- Data necessary for order management and invoicing: for the duration of the commercial relationship and five (5) years for accounting obligations.
- Data necessary for carrying out loyalty and prospecting actions: for the entire duration of the commercial relationship and five (5) years from the last purchase.
- Data relating to means of payment: these data are not kept by Soin et Nature; they are collected during the transaction by our payment tool and are immediately deleted upon payment of the purchase.
- Data concerning opposition lists to be received from prospecting : five (5) years.
Your rights
If you no longer wish to receive advertising from Soin et Nature (exercise of the right of opposition or withdrawal of consent already given), contact us
You can access the data concerning you, rectify it or have it erased. You also have a right to portability and a right to limit the processing of your data (Consult the cnil.fr website for more information on your rights).
To exercise these rights or for any questions about the processing of your data in this device, you can contact the pharmacist holder and editor of the Soin et Nature site.
- By electronic means
- By letter :
Soin and Nature
124 Avenue Victor Dalbiez
66000 Perpignan
If you believe, after contacting the Soin et Nature company, that your "IT and Freedoms" rights are not respected, you can file a complaint online with the CNIL .
