The creation of an account is necessary to place an order on the www.soin-et-nature.com website, so that our team can associate your customer account with orders placed on the online store.
The account is characterized by an identifier (email) and a password. These 2 pieces of information enable you to authenticate yourself on the online store and access all your orders and contact details.
If you lose your password at any time, you can request a new one by logging into your customer area.
In order to ensure the smooth operation of your customer area, we ask you to provide us with certain mandatory information. These are: your title, your first and last name, your date of birth, your postal address, your telephone number, your e-mail address and a password.
The date of birth is compulsory, as we are unable to dispense medicines to people under 16.
The cell phone number is not compulsory, but enables our carrier to inform you by SMS of the progress of your order.
Please note that modifications made in the customer account cannot be taken into account for an order that has already been validated.
In your "My Account" area, after entering your e-mail address and password, click on "Loyalty points and vouchers".
Your points balance will appear, and you can enter the number of points you wish to redeem.
Once the loyalty voucher has been created, it will appear in the "List of your loyalty discount vouchers and refund coupons".
To order on our site, start by browsing through the different categories or use the search engine to find the products you want. When you find an item that interests you, select the quantity you require and add it to your basket.
If you wish to purchase further products, return to the store, otherwise click on "validate my basket".
If you're already a customer, enter your login details, otherwise fill in the form and confirm.
Select the desired delivery method.
Choose a payment method.
Once your order has been created, you'll receive an order confirmation email, and your order will appear in your customer account under "Order history".
On the "Your basket" page, under the order summary, you'll see the "Loyalty coupons - Discount or refund coupons" box.
Simply click on "Apply to basket".
The new total is displayed automatically.
An e-mail is sent at each stage of an order. This keeps you informed of the status of your order in real time.
If you don't receive these e-mails, check the e-mail address registered on your account, as well as your e-mail software's anti-spam settings.
Check that the order appears in your order history and that payment has been received.
If you still haven't received anything, please contact our customer service department.
If you wish to renew an order already placed on the site:
Orders are processed within 48 hours of receipt.
Packages are shipped by the carrier selected at the time of purchase. Delivery times vary according to the carrier and the place of delivery, and are given as an indication based on average delivery times.
We invite you to visit the "Order status" page to find out more.
When several products in the same order have different delivery times,the latest delivery date takes precedence. This will be indicated on the order confirmation.
In the event of a product being out of stock for less than 7 days, soin-et-nature.com reserves the right to defer dispatch of the parcel within this period.
If the product is out of stock for 7 days or more, the customer will be contacted by telephone or e-mail and offered an equivalent product, delivery of the order within an agreed time or cancellation of the order.
If a product is permanently out of stock, the customer will be offered a credit note or a refund.
As soon as your order has been dispatched, we will send you an e-mail with a tracking link so that you can follow your shipment on the carrier's website.
You can also find your tracking number at any time by logging into your customer account:
We will issue a refund equivalent to the amount of the order, subject to receipt of your products in perfect condition, in their original packaging, with instructions for use and any accessories. Products must be undamaged and hermetically sealed. You are responsible for shipping costs (unless Soin et Nature makes an error). Reimbursement will be made within 30 days of receipt of the return package.
Contact Customer Service by telephone on +33 (0)4 68 54 62 31 or via the contact form, quoting your order number and adding photos of the non-compliant product.
Your request will be processed rapidly, and you will be informed by email of the steps to follow.
Contact our customer service department by email using our contact form, specifying your ordernumber.
At the time of delivery, you can refuse your parcel with the carrier. You should also contact customer service on 04 68 54 62 31 (price of a local call) or by e-mail from the contact form.
If the parcel has been accepted, contact Customer Services by telephone on +33 (0)4 68 54 62 31 or via the contact form, quoting your order number and adding photos of the damaged products, the parcel and the shipping label on the parcel. Your request will be processed rapidly, and you will be informed by e-mail of the steps to follow.
You can pay by credit card (Visa, MasterCard, Carte Bleue), PayPal, Via Mooney (Sisal), bank transfer in euros (SEPA only) or cheque (only for orders delivered in France).
For more information, see our "Paymentmethods" page.
PHARMACIE DE MAILLOLES 124 AVENUE VICTOR DALBIEZ 66000 PERPIGNAN
First, try placing the order again.
You can retrieve the order pending payment from your customer account's order history and click on "pay" to complete payment.
Sometimes, an internet connection problem can cause a transaction to fail.
If the payment is still refused, contact your bank to find out why.
You can place another order and choose another payment method if you wish.
The order validated by the customer will only be considered effective once the bank payment centers concerned have given their approval. In the event of refusal, the order will be automatically cancelled.
If you suspect a computer problem when placing your order, our After-Sales Service is available to assist you. You can contact us Monday to Friday from 9am to 12.30pm on +33 4 68 54 62 31.
Below these amounts, shipping costs depend on the weight of the parcel. You will find details of shipping costs on the dedicated page of the site.
If you have any questions about tracking your parcel or the status of your order, please consult our Track my parcel information page.
At Soin et Nature, we are committed to dispatching your orders quickly, ensuring that everything is sent within 24 to 48 hours, provided that all items ordered are in stock.
Our customers benefit from a range of reliable and efficient choices for the delivery of their orders, thanks to our trusted partners: Colissimo, Delivengo and PrépaSecure.
Once a parcel leaves France, it is handled by the postal service of the destination country, ensuring continuity of delivery service and guaranteeing that your order reaches you, wherever you are in the world.
You have the option of refusing your parcel when you receive it from the carrier.
You can also contact our customer service department on 04 68 54 62 31 (price of a local call).
At Soin et Nature, we work exclusively in-house. All our teams are grouped together within the Mailloles pharmacy in Perpignan, a constant work of understanding and coordination.
The Counter Team: Comprising four pharmacists and four pharmacy assistants, as well as two dermocosmetics consultants, this team is the face of our pharmacy. They welcome, advise and serve our customers with professionalism and care.
The Web Team: This digital team includes two naturopaths, two webmasters, and a compounding pharmacist, combining natural health expertise and technological skills to maintain our dynamic and informative online presence.
The Goods Receiving Department: Essential to our supply chain, this department is managed by a dedicated receptionist, ensuring that incoming goods are organized and managed efficiently.
Picking Team: A team of three is responsible for carefully assembling the products in each order, ensuring that each item selected meets our high quality standards.
The Shipping Team: Three dedicated employees are responsible for the meticulous packaging of orders and their transmission to carriers, ensuring that each parcel arrives safely at its destination.
Our Laboratory Preparer: Dedicated to the creation of customized preparations, she combines expertise and attention to detail in each of her formulations.
After-Sales Service: Three pharmacy assistants make up this attentive team, ready to answer any questions you may have about the delivery of your parcel or for specialized advice.
Our Purchasing Manager Pharmacist: In direct contact with suppliers, she carefully negotiates to obtain the best rates and delivery times, guaranteeing our customers quality products at the best price.
Pharmacist Manager: At the heart of our establishment, he coordinates and supervises all these teams, ensuring the smooth overall running of our pharmacy and services.
Our pharmacy is authorized by the ARS (Agence Régionale de Santé) Languedoc Roussillon to dispense medicines over the Internet and also to subcontract pharmaceutical preparations. This authorization guarantees the quality of our service and products. We comply with all the rules defined by law governing the online sale of medicines.
To order medicines safely over the Internet, you need to contact a duly authorized French pharmacy. This will guarantee the origin and quality of your products. Outside the official circuit, buying on the Internet can be extremely dangerous, as the World Health Organization (WHO) estimates that 50% of the remedies sold on the net are counterfeit.
No, the law prohibits the sale of prescription drugs over the Internet. To obtain this type of product, you need to go to a pharmacy with your prescription. If a website offers you prescription drugs, it's illegal! It does not meet the safety criteria defined by law. Buying a counterfeit remedy is also a very serious health risk. Counterfeit medicines sold on the Internet may be overdosed, underdosed, lack active ingredients or contain elements that are hazardous to your health.
At Soin et Nature, we offer a variety of delivery options to best suit your needs. Whether you prefer to receive your products at a relay point, directly to your home, with or without a signature, or even at your place of work, we have a solution to suit every situation. To find out about all our delivery options and the corresponding rates, we encourage you to consult our dedicated page. See "Shipping costs".
